MULTAN, Pakistan & ACT, Australia - Marylandian -- ICTBroadcast is unified communications call center, auto dialer, predictive dialer, power dialer, preview dialer and  progressive dialer  with white label and multi tenant support  also bundled with multi service billing, advance routing, payments management, IVR studio and many advance features

New And Advance Call Center Software in 2021

So, if you're a team of ten or a few hundred, it's important to choose the right resources to build your call center.  ICTBroadcast  is the right choice with it's latest release 4.1, all new features discuss below.

Advance WebRTC based agent panel introduced with call disposition support

• Click to dial feature added in agent panel
• IVR Studio transfer app enhanced with action on failed status
• IVR Studio paly menu app enhanced with token/dynamic available support
• Rest API of campaign report developed to fetch extra custom fields of different campaigns
• Manual dialing, as well as Preview / Progressive dialing support, added
• Automatic deletion of duplicate records from while uploading contacts as CSV file
• Call back support added into integration
• Push call status / Integration support added for invalid calls and tokens
• Database cleaning script developed
• Google TTS support added

This new ICTBroadcast WebPhone enables agents to accept calls through their browsers without any external hardware or software.

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ICTBroadcast is a product of ICT Innovations