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ROCKVILLE, Md. ~ 3CLogic, a Rockville-based company, has announced that its CTI and Contact Center solution is now available on SAP® Store. The solution is designed to help optimize self-service or live customer engagements while reducing operational expenses.
Guillaume Seynhaeve, VP of Alliances at 3CLogic, said that enterprise organizations are focused on doing more with less when assessing the portfolio of technologies and tools they use to serve end-customers. He added that the contact center solution is designed to leverage data and workflows from SAP solutions without introducing any competing or overlapping capabilities.
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The 3CLogic solution offers various deployment options such as Connect, Hybrid Cloud, and Enterprise Cloud. These options allow customers to leverage existing on-premise legacy environments or transition to its cloud infrastructure built on Amazon Web Services (AWS). The integrated capabilities include embedded Computer Telephony Integration (CTI), voice self-service and task automation for SAP solutions, intelligent live agent call routing and screen-pops for SAP solutions, integrated SMS for SAP solutions, and real-time and historical analytical insights.
SAP Store is an online marketplace for SAP and partner offerings where customers can find the SAP solutions they need to grow their business. For each purchase made through SAP Store, SAP will plant a tree. For more information about the 3CLogic solution available on SAP Store, customers can contact sap@3clogic.com.
Guillaume Seynhaeve, VP of Alliances at 3CLogic, said that enterprise organizations are focused on doing more with less when assessing the portfolio of technologies and tools they use to serve end-customers. He added that the contact center solution is designed to leverage data and workflows from SAP solutions without introducing any competing or overlapping capabilities.
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The 3CLogic solution offers various deployment options such as Connect, Hybrid Cloud, and Enterprise Cloud. These options allow customers to leverage existing on-premise legacy environments or transition to its cloud infrastructure built on Amazon Web Services (AWS). The integrated capabilities include embedded Computer Telephony Integration (CTI), voice self-service and task automation for SAP solutions, intelligent live agent call routing and screen-pops for SAP solutions, integrated SMS for SAP solutions, and real-time and historical analytical insights.
SAP Store is an online marketplace for SAP and partner offerings where customers can find the SAP solutions they need to grow their business. For each purchase made through SAP Store, SAP will plant a tree. For more information about the 3CLogic solution available on SAP Store, customers can contact sap@3clogic.com.
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