Trending...
- Maryland Agriculture Secretary Kevin Atticks to Lead Regional Ag Association as Incoming President
- PUBLIC NOTICE Maryland Agencies to Treat Potomac River for Black Fly Control on June 27
- Make Innovation Matter: Support H.R.1's R&D Expensing Relief for American Small Businesses
Receives 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS – North America Market Based on Independent Client Reviews From Gartner's Peer Insights Website
WAYNE, Pa. - Marylandian -- Evolve IP®, The Cloud Strategy Company™, today announced that for the third consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. Evolve IP's omnichannel offering, with voice, text, chat and other advanced capabilities was included in the report based on a detailed evaluation of its ability to execute and completeness of vision. The Magic Quadrant can be seen as an influential market analyses for the evaluation of enterprise technology solutions and a complimentary copy of the report can be downloaded here.
In addition to being included in the Magic Quadrant, Evolve IP's solution was independently reviewed by clients on Gartner's Peer Insights website where the service received 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS – North America market as of 17 October 2019.
Evolve IP's Purpose-Built® Contact Center, the Evolve Contact Suite, is tailored around a client's specific business needs and can significantly improve customer experience (CX), deliver proven productivity improvements for agents and managers, and costs up to 40% less than other solutions in the market.
"We are thrilled to be noted in this Magic Quadrant for the third consecutive year and incredibly proud of our recommendation and review ratings. Businesses all over the world are selecting our solution because it has proven to deliver a better customer experience while improving productivity at all levels of a contact center," said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. "These recognitions are a wonderful testament to the fantastic work put in by our entire organization and I'd like to thank them for their amazing efforts."
More on Marylandian
Evolve IP's contact center solution provides all of the features and integrations necessary to create a world-class customer experience including:
· Omnichannel with voice, chat, text, email, web callback and more
· Fully-integrated UCaaS or can be deployed with a customer's existing PBX
· Remote agents / Work From Home
· Workforce management
· IVR
· Call recording, quality management and other agent performance tools
· Business intelligence and reporting
· Out of the box integrations for services like Salesforce.com
· Contact history / screen pops
· Business continuity guarantees backed by SLA with MOS measures
· 3rd party audited for major compliances
The 2019 report, which evaluates CCaaS providers in North America, notes that "Many look to either their CRM vendors or best-of-breed specialists to provide these customer interaction channels. However, voice-based connections make up a significant portion of interactions in contact centers today. As such, as companies have evolved their customer support to become more customer-centric across all interaction channels, the benefits of acquiring both their voice and nonvoice channels as a package from a single vendor have become more compelling."
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 475,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, business collaboration, IP phone systems, access management, virtual workspaces and more.
More on Marylandian
* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
WHY CLIENTS CHOOSE EVOLVE IP
The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our clients' future. As a result, we are obsessed with providing superior service in every aspect of our client relationships and this has resulted in the industry's highest verified client satisfaction.
In addition to being included in the Magic Quadrant, Evolve IP's solution was independently reviewed by clients on Gartner's Peer Insights website where the service received 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS – North America market as of 17 October 2019.
Evolve IP's Purpose-Built® Contact Center, the Evolve Contact Suite, is tailored around a client's specific business needs and can significantly improve customer experience (CX), deliver proven productivity improvements for agents and managers, and costs up to 40% less than other solutions in the market.
"We are thrilled to be noted in this Magic Quadrant for the third consecutive year and incredibly proud of our recommendation and review ratings. Businesses all over the world are selecting our solution because it has proven to deliver a better customer experience while improving productivity at all levels of a contact center," said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. "These recognitions are a wonderful testament to the fantastic work put in by our entire organization and I'd like to thank them for their amazing efforts."
More on Marylandian
- $12.8 Million Net Revenue for 2024 for Cloud-Based Crowdsourcing Recruitment and SaaS-Enabled HR Solutions Provider: Baiya International Group Inc
- YYNOT Brings High-Energy RUSH Tribute to the Weinberg Center this September
- Hire Virtue Announces Executive Sponsorship Opportunity for Houston Hiring Blitz & Job Fair on August 6, 2025
- Inked & Maxim Model Teisha Mechetti Turns Heads—And Builds Community Impact
- Plan to Launch Silo Technologies' Cybersecurity Pilot Program for Ultimate Nationwide Deployment via Exclusive Partnership: Stock Symbol: BULT
Evolve IP's contact center solution provides all of the features and integrations necessary to create a world-class customer experience including:
· Omnichannel with voice, chat, text, email, web callback and more
· Fully-integrated UCaaS or can be deployed with a customer's existing PBX
· Remote agents / Work From Home
· Workforce management
· IVR
· Call recording, quality management and other agent performance tools
· Business intelligence and reporting
· Out of the box integrations for services like Salesforce.com
· Contact history / screen pops
· Business continuity guarantees backed by SLA with MOS measures
· 3rd party audited for major compliances
The 2019 report, which evaluates CCaaS providers in North America, notes that "Many look to either their CRM vendors or best-of-breed specialists to provide these customer interaction channels. However, voice-based connections make up a significant portion of interactions in contact centers today. As such, as companies have evolved their customer support to become more customer-centric across all interaction channels, the benefits of acquiring both their voice and nonvoice channels as a package from a single vendor have become more compelling."
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 475,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, business collaboration, IP phone systems, access management, virtual workspaces and more.
More on Marylandian
- Robert Michael & Co. Real Estate Team Celebrates Industry Recognition and Showcases Premier Central Florida Listings
- AI-Based Neurotoxin Countermeasure Initiative Launched to Address Emerging National Security Needs: Renovaro, Inc. (N A S D A Q: RENB)
- The Naturist World Just Shifted — NaturismRE Ignites a Global Resurgence
- PUBLIC NOTICE UPDATE: Maryland Agencies to Treat Potomac River for Black Fly Control on June 30
- Maryland: Urban Agriculture Advisory Committee Meeting Notice
* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
WHY CLIENTS CHOOSE EVOLVE IP
The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our clients' future. As a result, we are obsessed with providing superior service in every aspect of our client relationships and this has resulted in the industry's highest verified client satisfaction.
Source: Evolve IP
Filed Under: Business
0 Comments
Latest on Marylandian
- Byrd Davis Alden & Henrichson Launches Independence Day Safe Ride Initiative with 500 Free Uber Credits
- databahn Launches GenAI Sales Intelligence Platform to Revolutionize Fortune 500 and Global 2000 Account Research
- INFINITI HR Expands Business Insurance Solutions: Coverage in Cyber, EPLI, Workers' Compensation
- PUBLIC NOTICE Maryland Agencies to Treat Potomac River for Black Fly Control on June 27
- IRF Builders Forum Brings Global Leaders to Washington, D.C. to Advance Religious Freedom Through Cooperative Engagement
- Colorado Scenthound Locations Partner with Humane Colorado to Give Adopted Dogs a "Clean Start"
- Endoacustica Europe Unveils iPhone 13 Pro Max Spy Phone—Pure Hardware, Zero Software Changes
- Suzanne Harp named Managing Director in Texas, USA
- $10 Million Acquisition of GXR World Sports Assets Energizes Global Launch of Sports.com Super App by Online Lottery-Sports Game Provider: Lottery.com
- Shop American Made Goods: New Online Marketplace My American Goods Curates the Best of U.S. Made
- Investor Spotlight: Cycurion, Inc. (N A S D A Q: CYCU) Secures $69M in Contracts Amid Surging Demand for AI-Powered Cybersecurity Solutions
- $328 Million Global Stroke Rehab Market Opportunity Awaits AI Telehealth Leader Following Selection for NIH Funded Phase 3 Clinical Study: VSee Health
- Ascent Solar Technologies Enters Collaborative Agreement Notice with NASA to Advance Development of Thin-Film PV Power Beaming Capabilities: ASTI
- VoodooSoft Unveils SiriusLLM: The World's First ChatGPT-Like AI Malware Detection Engine
- This Ain't Press. This Is Pressure — Star Command by RansomXX is Out Now
- An Exclusive VIP Reception Honoring Vocal Prodigy Alliana Lili Yang's Remarkable Achievements and Magazine Cover Spotlight
- Joyce Carol Oates Returns to Hard Case Crime With DOUBLE TROUBLE
- New AI Academy Helps Therapists Embrace Tech Without Losing Their Humanity
- Iacocca Institute and Stanton Chase Launch Strategic Partnership for Leadership Development
- IQSTEL Surges Toward $400M Run Rate with $101.5M in Revenue—Reinforces Billion-Dollar Vision Backed by Fintech, AI, and Cybersecurity